Refund and Returns Policy – THE ICONIC TREASURE

At THE ICONIC TREASURE, we take great care to ensure that every order is carefully checked and securely packed before dispatch. However, in rare cases, an item may arrive damaged, defective, or incorrect. If this happens, we are here to help.

Eligibility for Returns

Returns or refunds will be accepted only in the following cases:

The product is damaged during delivery.
The product is defective.
You have received a wrong product.
The product received is significantly different from the product ordered.

Returns are not accepted for change of mind, incorrect product selection, or minor variations in colour, finish, or design.

Unboxing Video Requirement

A clear and continuous unboxing video is mandatory for all damage, defect, or wrong-product claims.

The video must:

Start with the sealed/unopened package.
Clearly show the shipping label/order details.
Show the package being opened continuously without cuts or edits.
Clearly show the product and the issue/damage.

Claims submitted without a valid unboxing video may not be eligible for a return or refund.

Return Request Timeline

You must contact The Iconic Treasure within 48 hours of delivery to report any damaged, defective, or incorrect product.
Requests received after 48 hours may not be accepted.

Conditions for Return

To be eligible for a return:

The Product must be unused and unworn.
The product must be in its original packaging.
All tags, accessories, and other items included with the order should be retained.
Proof of purchase/order details may be required.
A valid unboxing video must be provided.

Limited-Stock / Single-Piece Products

Some The Iconic Treasure products may be available in limited quantities or as single pieces.
If a limited-stock product is received damaged or defective and a replacement is not available, we will provide a refund after verification and approval, subject to the conditions of this policy.

Minor Variations

Minor differences in colour, texture, finish, or appearance may occur due to:

Lighting and photography conditions
Screen/display settings
Manufacturing characteristics
Handmade or design variations

Such minor variations will not normally be considered defects.

Non-Returnable Items

Returns will generally not be accepted for:

Products that have been worn or used.
Products damaged after delivery due to improper handling or use.
Products without the original packaging.
Products returned without prior approval.
Sale, clearance, or promotional items, unless they arrive damaged, defective, or incorrect and the claim meets our return requirements.
Products where the issue is only a minor colour, texture, or design variation.

Damaged or Incorrect Orders

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours with:

Your order number
Clear photographs of the product and packaging
A continuous unboxing video
A brief description of the issue

Our team will review the information and let you know whether the request is approved.

Refund Process

Once your return request is approved, we will arrange the applicable return/refund process.

After the returned product is received and inspected, the refund will be processed to the original payment method, where applicable.

Refund processing may take up to 10 business days after approval. The actual time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Replacement / Exchange

If the received product is damaged, defective, or incorrect, we may offer a replacement if the same product is available.

For limited-stock or single-piece products where replacement is not possible, an eligible claim may be processed as a refund instead of replacement.

Exchanges due to change of mind, incorrect size/selection, or personal preference are not generally accepted.

Shipping Charges

If the return is approved because the product was received damaged, defective, or incorrect, The Iconic Treasure will determine the applicable return shipping arrangement on a case-by-case basis.

Return requests that do not meet the conditions of this policy may be rejected.

Important Note

The Iconic Treasure reserves the right to review each return or refund request individually and approve or reject a claim based on the condition of the product, supporting evidence, and the terms of this policy.